FAQs

Frequently Asked Questions

 What's in your handmade soap?

We use a base recipe of Distilled Water, Olive Oil Pomace, Coconut Oil, Shea Butter and Castor Oil, Sodium Hydroxide, Essential Oils or Skin safe Fragrance Oils, Mica. We use a cold process soap making method.

Do you test on animals?

No, we never test our products on animals. We've always tested them on friends, and family.

How long will my bar of handmade soap last?

On average, each bar will last between 3 -4 weeks with daily use. Remember to use a draining soap dish which will prevent soggy soap and will maximize its life span.

What if I have allergies?

If you have any allergies, PLEASE READ OUR INGREDIENTS LIST THROUGHLY. If you have any uncertainty, please feel free to contact us for clarification. If you experience any irritation, discontinue use right away!

What is the difference between essential oil and fragrance oil?

Essential oils are purely extracted from their source and have therapeutic effects. Fragrance oils are synthetically created for the purpose of scent, but are safe for use on skin. If you find your skin easily irritated by fragrance; essential oil might be a great alternative for you.

What if my soap has imperfections?

Handcrafted soap is processed and cut by hand; thus no two bars will be exactly alike. Temperature can make color appear slightly different from batch to batch, while design may also vary. Small pockets of air may form from a thick batter being poured. It does not affect the quality of the soap in the least! You may also witness “soda ash” which is a harmless powder-like substance that forms when new soap meets air or has a rapid drop in temperature. This will completely disappear during the soap’s first use.

How long can I wait to open and use your Soaps?

We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time.  However, our soaps will still get you clean after the fragrance and colors are long gone!

When will my order be shipped?

We ship individual customer orders within 3-5 business days of your received payment. Orders placed during the holiday season often take longer, especially if you are placing a custom order, or if your order is especially large. Please contact us if you have any questions or requests specific to your order. We’d be happy to help!

What are your business hours?

Our Online Store operates 24 hours a day, 7 days a week. Our shipping and receiving hours are Monday to Friday from 8 AM to 4 PM.

Do you guarantee your products?

We want you to be 100% satisfied with our soap. If for any reason, you are not satisfied, let us know. We'll do our best to make it right for you. Please keep in mind the nature of natural, personal care products, and understand that we cannot accept for exchange items that you have opened, handled, cut or used. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the oils from which they are made. Shipping costs are always non-refundable.

Do we take custom orders?

Yes, of course!  We do party or wedding  and shower favors. Email us at soykarmasc@gmail.com or call 716-348-4321 for more information.